Last updated: 21 October 2026
Ordering, payment, cancellations and refunds at zycroix follow the rules below, which form part of our terms. The prices shown on zycroix.com apply to every order; each order is confirmed in writing and paid by invoice, never on the website itself.
Quotations and confirmation of an order
The prices of our services are those published on this website on the day of your enquiry. To order, write to us at hello@zycroix.com or call 01792 410386; we reply with a written confirmation of the service, its price and the date. The order becomes binding once you accept that confirmation, and the invoice follows.
Refunds and part-completed work
A refund is issued using the payment method of the original transaction, normally within 14 days after we have agreed it with you. If that method is no longer available, we ask you for bank details at hello@zycroix.com and transfer the amount there, free of charge. Services already provided in full are not refundable; for partly completed work we settle the fee for the completed part and return the balance, allowing for material or third-party expenses agreed in advance.
Paying invoices
Invoices are due within 14 days of their date unless another term has been agreed in writing; the accepted payment methods are listed on each invoice. For larger jobs, an advance payment or payment in instalments can be agreed in the quotation. If an invoice stays unpaid, we send a written reminder before taking further steps.
Complaints and remedies
Complaints about the quality of a service should reach us at hello@zycroix.com within 14 days of the work being completed, and can also be raised beforehand by telephone at 01792 410386. We respond within a few working days and agree with you how the matter is to be put right, by reworking the service or by refunding part of the fee.